Privacy Policy

1 – Privacy Policy

Activate Games France (“AG”) – SAS AG Holding France (“We” or “Us” or “Our”) operates the website https://www.activate-games.fr (the “Site”).

As the Data Controller within the meaning of the French Data Protection Act and the GDPR, AG is responsible for the personal data it collects.

Website created by the WordPress agency Maintenance WP

This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the Site.

The data is collected to allow you, as a customer, prospect, or simply a user of our services, to receive personalized information, manage your orders, and offer you tailored commercial offers, and where applicable, to provide you with offers from our partners. The data also allows our services to administer and improve our marketing activities and services for our customers.

Your personal data and security are of utmost importance to us, and we are fully committed to ensuring that we meet data protection standards. If you are not satisfied, you will not return or promote our image. By using the Site, you consent to the collection and use of information in accordance with this policy.

How is the information collected?

We collect information when you:

make a reservation online
Make a payment on our website or upon receipt of the General Assembly
Contact us directly by email, phone, or mail.
Browse and use our site
We also collect information from third-party sites, such as advertising platforms.

When your personal data is collected, you are informed whether the requested information is mandatory in order to benefit from a service, or optional, as well as the consequences of not providing certain data. You are also informed of how AG will use your data and of your rights of access, rectification, objection, erasure, data portability, restriction of processing, and to know what happens to your data after your death.

What data is collected and how is it used?

Booking details

When you use our Site, we may ask you to provide certain personal information that can be used to contact or identify you. This information may include your first and last name, email address, etc. All requested information is used to allow us to make a booking for a service with AG, to automatically send you confirmation to your email address, to send you gift vouchers, or to respond to information requests. If you do not provide this information, we will not be able to provide you with our services. During the booking process, some additional information may be requested (telephone number, date of birth, and postal code). This information is used by AG for internal marketing purposes and to improve our Services.

We share your booking information with our subcontractor Smeetz, as part of providing an outsourced online booking solution.

Booking data for future services is backed up with AG or Smeetz to ensure uninterrupted service in the event our booking system becomes temporarily unavailable. The backed-up data is stored locally.

Payment data

We delegate the management of payments and payment data to our secure service providers (Paygreen) so they can provide us with their services (such as payment processing and security, and fraud prevention). AG employees do not have access to any personal payment data. No payment data is stored by AG.

Cookies and statistics

Like many website operators, this Site uses cookies so that we can provide you with a better service in terms of Site navigation and user experience. Cookies are small text files that remain on your computer. They include, among other things, information about the pages you visit online.

By using our services, you agree to our use of these tools unless you disable them in your browser settings. Please note that deleting cookies from your browser's menu may cause problems using some websites, including ours.

The data collected may include information such as your computer's IP (Internet Protocol) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. In addition, we may use third-party services such as Google Analytics, Facebook, Instagram, or other social networks that collect and analyze this data.

The information we collect is used for various purposes:

To measure traffic and compile statistics
So that we can optimize the Site for your device and thus improve the user experience on our Site
In order to provide our customers with relevant and personalized offers
We use information relating to user activities and technical data to limit different types of abuse of our services (example: scams and spamming).
In order to better understand user behavior, and thus improve the functionality, experience and content of the Website.
Direct Marketing

If you have signed up to receive the AG newsletter (promotional offers and news) and unless you object, we will use your personal information to send you emails for this purpose.

Other data

As part of its hosting, backup of Our Site and storage of Our databases missions, Our IT service provider OVH may access some of your information in its capacity as a processing subcontractor (example: data sent by email, by contact form, etc.).

Finally, the Site may contain hyperlinks to third-party websites. The operation of these websites is outside of AG's control. The company accepts no liability for any damage resulting from the use of these sites.

Security of personal data

AG implements all technical means to guarantee the security of your personal data, and to prevent any risk of loss, damage or misuse thereof.

Furthermore, in order to prevent unauthorized access and to ensure the accuracy and proper use of data, AG has implemented appropriate electronic, physical and managerial procedures to safeguard and preserve the data collected through its services.

If, despite these precautions, a security breach were to affect you, we undertake to inform you as soon as possible and to make our best efforts to take all possible measures to neutralize the intrusion and minimize its impact.

What is the data retention period?

The retention period for your personal data may vary depending on the purpose of the collection.

Legal obligations may require AG to retain data for a minimum period. In other cases, your data will only be kept for as long as necessary to fulfill the intended purpose (in this case, for the period strictly necessary to manage the business relationship, namely 3 years from the end of your last order with AG, or if you are not a customer, 3 years after your last contact), or in compliance with applicable regulations.

Information stored on your device (e.g. cookies) or any other element used to identify you and allow traceability, as well as raw traffic data associated with an identifier, will not be kept for more than thirteen (13) months.

How to exercise your rights over your data?

We remind you that you have the right to access, rectify, and erase your personal data, as well as the right to object to and restrict the processing of your data. You also have the right to data portability.

To exercise these rights, simply send a request to AG by post or email to the following address, accompanied by proof of identity, the subject of the request and a valid email address allowing for a reply:

AG Holding

6 rue Saint Joseph

75002 Paris

[email protected]

Finally, you have the right to lodge a complaint with a supervisory authority, namely the CNIL in France, if you believe that the processing of personal data concerning you does not comply with European data protection regulations, at the following address: CNIL, Complaints Department, 3 place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07, or by telephone: 01 53 73 22 22.

Changes to this Privacy Policy

AG reserves the right to update or modify this privacy policy at any time, in the event of changes in law, case law, CNIL decisions and recommendations, or best practices. We encourage you to check it periodically.

Any new version of this policy will be brought to your attention by any means, including electronically (sending an email) or by direct posting on the Site.

For more information

For any further information regarding our privacy policy or the management of your data, you can contact us at the following address: [email protected].

For more general information on personal data protection, you can consult the CNIL website. www.cnil.fr.

2 – Intellectual property and counterfeiting

SAS AG Holding France owns the intellectual property rights and holds the rights of use for all elements accessible on the website, including texts, images, graphics, logos, videos, architecture, icons, and sounds. Any reproduction, representation, modification, publication, or adaptation of all or part of the website's elements, regardless of the means or process used, is prohibited without the prior written authorization of SAS AG Holding France. Any unauthorized use of the website or any of its elements will be considered an infringement and prosecuted in accordance with Articles L.335-2 et seq. of the French Intellectual Property Code.

3 – Limitations of liability

SAS AG Holding France cannot be held liable for any direct or indirect damage caused to the user's equipment when accessing the site. https://www.activate-games.fr SAS AG Holding France disclaims all liability for any use that may be made of the information and content found on https://www.activate-games.fr SAS AG Holding France is committed to securing the site to the best of its ability. https://www.activate-games.fr However, SAS AG Holding France cannot be held liable if unwanted data is imported and installed on its website without its knowledge. Interactive areas (contact form or comments section) are available to users. SAS AG Holding France reserves the right to remove, without prior notice, any content posted in these areas that violates applicable French law, particularly provisions relating to data protection. Where appropriate, SAS AG Holding France also reserves the right to pursue civil and/or criminal action against the user, particularly in the case of messages that are racist, abusive, defamatory, or pornographic, regardless of the medium used (text, photograph, etc.).

4 – CNIL and management of personal data

In accordance with the provisions of Law 78-17 of January 6, 1978, as amended, the user of the site https://www.activate-games.fr You have the right to access, rectify, erase, limit processing, object to processing, and also the right to data portability, where these rights are applicable.

To exercise these rights or for any questions relating to the processing of your personal data, you can contact our Data Protection Officer (DPO) at the address indicated on this page.

If, after contacting us, you feel that your rights have not been respected, you can file a complaint with the CNIL.

5 - Hypertext links and cookies

The website https: https://www.activate-games.fr contains hypertext links to other sites and disclaims any responsibility for these external links or links created by other sites to https://www.activate-games.fr.

Navigation on the site https://www.activate-games.fr may cause the installation of cookie (s) on the user's computer.

A "cookie" is a small file which records information relating to a user's navigation. The data thus obtained make it possible to measure attendance, for example.

You have the option of accepting or rejecting cookies by modifying your browser settings. No cookie will be placed without your consent.

Cookies are saved for a maximum of 12 months.

For more information on how we use cookies, read our https://www.activate-games.fr/politiques-confidentialite/.

6 – Applicable law and attribution of jurisdiction

Any dispute related to the use of the site https://www.activate-games.fr is subject to French law. Except where prohibited by law, exclusive jurisdiction is granted to the competent courts of Paris.